August 22, 2022

2 minutes

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User Centred Design

Placing the human aspect in the digital space

Jumar has welcomed Maciej Szmulka, Head of User Centred Design, to lead the growth of the function and strengthen Jumar’s digital transformation services. Maciej joins from Crown Commercial Services and brings a wealth of experience across user experience, accessibility, and transformational change. Having spent the last 15 years focused on building and implementing strategic approaches that drive ease and efficiency for digital service users across Financial Services and Central Government.

Maciej is passionate about shifting the view from the well-known operation of software and move to a more solutions-led humanised approach. This will see the User Centred Design function specialise in user research, performance and engagement, whilst measuring every aspect of how a service operates, helping build further relationships with clients around their user-centred design journey.

Maciej mentions 'User-centred design is a scientific approach, the investigation will always be based on methodology, discovery, prototype, testing and improvement. The goal is to put the human aspect in the digital space, so we can find specific journeys for our users enabling them to navigate around obstacles in digital reality.'

‘User Experience is a way to humanise technology’, Maciej Szmulka, Head of User Centred Design, Jumar

With trends in the market toward making technology and digital interactions more friendly, Maciej believes it’s important to put solutions in place so users can work faster and smarter. Adding the human touch to technology, helps users develop relationships with not only the device but the company brand itself. This empowers businesses to create and deliver solutions that work smarter, in the way real people think and do things.

Matt Fox, Chief Operations Officer at Jumar said, ‘We are delighted to have Maciej lead the user-centred design function at Jumar. With Maciej’s expertise in the financial and public sectors, we look forward to seeing him lead in the design of more effective, innovative, and safer solutions here at Jumar’.

Tim Hurst, Technology Delivery Director comments: Enhancing and growing our UCD capability is the next step in our Technology Delivery strategy; Maciej brings a wealth of subject matter expertise coupled with a rich knowledge of the public sector and financial services. I am really excited to welcome Maciej into the team’.